Desktop app: Troubleshooting

Here is a guide to troubleshooting your TaxDome desktop application installation and TaxDome Drive issues: We present the basic problems you might encounter and how to quickly fix them.

Problèmes liés à l'installation avec le TaxDome Application Windows

Je reçois le message d'erreur « Windows Defender SmartScreen a empêché le démarrage d'une application non reconnue »

Wondering why you weren’t able to install the TaxDome Windows application and got this error message? Sometimes Windows doesn’t recognize an app, even if it’s signed by the developer. When the SmartScreen blocks an app, you can still bypass it by clicking on More info, then the Run Anyway option. If there is no Run anyway option to click, this can still be fixed.

Windows 11 Windows 10

1. Go to Privacy & security > Windows Security and click on App & browser control, then select the Reputation-based protection settings option.

2. Turn off toggles under Check apps and files, SmartScreen for Microsoft Edge, and Phishing protection headers.

You can also right-click on the TaxDome_Setup.exe installer file, and check the Unblock box at the bottom of the General tab, then click Apply. The protection will then be disabled, and you’ll be able to install the application.

Go to App & browser control (either from your Start menu or System settings), then under Check apps and files, select the Warn option. You will now have the Run anyway option and will be able to start the TaxDome Windows application. Plus, there is an additional way to fix this error.

Vous pouvez également cliquer avec le bouton droit de la souris sur TaxDome Dans le fichier d'installation _Setup.exe, sélectionnez l'option Propriétés , cochez la case Débloquer en bas, puis cliquez sur Appliquer . La protection sera alors désactivée et vous pourrez installer l'application.

TaxDome app won’t launch

If TaxDome isn’t launching on your computer, this may be caused by a corrupted or outdated app version. Follow these steps to resolve the issue:

1. Close the app completely by exiting from the system tray or using Task Manager. Alternatively, you can reboot your PC and don’t open the app yet.

2. Copy the following path: %LOCALAPPDATA%\TaxDome\TaxDome.exe_Url_4rmhg05znv3f5gfly3btm5a0ef1vop51\

3. Press the Windows key, then paste the path into the search bar.

4. Press Enter.

5. Inside this folder, locate any subfolders with version numbers (format: 3.8X.XXX) and delete them completely.

6. Open the TaxDome app again. It should launch correctly with a fresh setup.

TaxDome app is running slow or freezing

If the application is running slowly or freezing, corrupted cache files may be the cause. Try the following steps:

1. Fully close the app by right-clicking on it in the system tray and choosing Exit, or using Task Manager. Alternatively, restart your computer but don’t open the app yet.

2. Copy the following path: %APPDATA%\TaxDome\TaxDome Windows App

3. Press the Windows key and paste the path into the search bar.

4. Press Enter.

5. Delete everything inside the folder.

6. Start the app again, let it fully load, and check if the issue persists.

TaxDome Drive is running slow or doesn’t work

If you’re experiencing performance issues with TaxDome Drive or you’re unable to use it, this is likely because you’re using an outdated version of the TaxDome Windows app. We’ve recently updated TaxDome Drive to speed up uploading and navigating between folders (the old WebDAV version is no longer supported). The fix:

Windows 11 Windows 10

1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

2. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.

1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

2. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.

Problèmes d'impression avec le TaxDome Application Windows

I can’t send the file to the TaxDome app via the TaxDome Printer

If you’re experiencing issues when trying to send a file to the TaxDome App using the TaxDome Printer, you’re most likely using an outdated version of the TaxDome Windows app.

Windows 11 Windows 10

1. Delete TaxDome Printer from your computer system. Open Bluetooth & devices (via the Start menu or System Settings), select Printers & scanners, select TaxDome Printer, and click Remove.

2. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

3. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.

1. Delete TaxDome Printer from your computer system. Open Printers & Scanners (via the Start menu or System Settings), click on TaxDome, and then click Remove device.

2. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

3. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.

J'ai des problèmes d'impression avec le TaxDome Application Windows sur bureau virtuel (Verito, Windows Server)

Download the latest version of the TaxDome Windows app from your portal.

Je reçois le « PDF Configuration du créateur introuvable dans le registre Windows. Message d'erreur « Essayez de réinstaller PDFDriver »

If you’re getting this error message when trying to send your file to the TaxDome App using the TaxDome Printer, download and install the PDF Creator app component .

If all else fails, we’ve had reports that rebuilding the user profile solves the issue. Here’s a link to an MS article about it .

J'obtiens l'erreur d'initialisation du MFP

If you are using Windows 10 and getting an error while initializing MFP (multi-functional printer), this may be due to the Windows 10 issue with printers. Microsoft is aware of the issue and will release an update for Windows 10 that will fix the problem. In the meantime, you can fix the issue by installing the optional update .

File issues with the TaxDome Windows app

If you’re experiencing issues when trying to save your files to the TaxDome Drive, you’re most likely using an outdated version of the TaxDome Windows app.

Windows 11 Windows 10

1. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

2. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.

1. Remove Dokan Library from your computer’s system. Go to Add or remove programs (either from your Start menu or System Settings ), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

2. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.

Je reçois le message d'erreur « Les ressources système sont insuffisantes pour exécuter le service demandé »

Si vous voyez ce message lorsque vous essayez d'ouvrir un fichier .qbw, procédez comme suit :

1. Désactivez temporairement l'antivirus de votre ordinateur, puis ouvrez le fichier pour vérifier si le problème est résolu. Si l'erreur disparaît, passez à l'étape suivante.

2. Add the application to the list of your antivirus program exceptions, then reenable it.

Conseil

If you’re using a McAfee antivirus program, disable the real-time scanning feature.

Je reçois le QuickBooks message d'erreur « -6189, -816 »

Si vous obtenez celui-ci lors de l'ouverture d'un fichier .qbw, procédez comme suit :

1. Fermer le QuickBooks application.

2. Download and install the actual version of the QuickBooks Tool Hub.

3. Dans le centre d’outils QuickBook, sélectionnez Problèmes de programme , puis sélectionnez Correction rapide de mon programme .

4. Ouvrez le fichier .QBW.

Je reçois le message d'erreur « La taille du fichier dépasse la limite autorisée et ne peut pas être enregistrée »

If you’re getting this error message while trying to download a file via TaxDome Drive, you’ll need to change your registry settings:

Avertissement

Before modifying the registry, make sure you have created a system restore point or made a backup of your files.

1. Appuyez sur Win+R , tapez regedit, puis appuyez sur la touche Entrée de votre clavier pour ouvrir l' éditeur de registre , puis accédez à l'emplacement suivant :

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters

2. Double-cliquez sur la clé FileSizeLimitinBytes pour la modifier :

• Si Hexadécimal est sélectionné, assurez-vous que la valeur est définie sur 2faf080.

• Si Décimal est sélectionné, assurez-vous que la valeur est définie sur 50000000. Si cette valeur ne résout pas le problème, essayez d'utiliser 4294967295.

3. Redémarrez votre PC. Vous devriez maintenant pouvoir copier le fichier.

PDF & Adobe Problèmes liés à Acrobat

Je suis invité à entrer TaxDome informations d'identification à chaque fois que j'ouvre un PDF dans Acrobat

Adobe Acrobat can’t save login and password between sessions, so you’re prompted to enter your TaxDome credentials every time you open a PDF from TaxDome Drive. The simplest solution is to install another PDF reader (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . If you’re not able to install it, you can fix the problem by leaving the Acrobat window open (you can do that by closing a separate file in a tab, not the program itself).

Je ne peux pas ouvrir PDF fichiers de la TaxDome Conduisez avec Acrobat Reader et obtenez un message d'erreur « Accès refusé »

Si vous recevez le message d'erreur « Accès refusé » lorsque vous essayez d'ouvrir PDF fichiers du TaxDome Conduisez, voici comment y remédier :

1. Accédez au menu Édition , puis cliquez sur Préférences .

2. Select Security (Enhanced) on the left pane, clear the Enable Protected Mode at startup checkbox, then confirm by clicking Yes.

3. Click OK to save your changes.

How do I change a default PDF reader

If you’re having issues with your current PDF reader, you can easily change it to another one.

Windows 11 Windows 10

1. Open Apps (via the Start menu or System settings), select Default apps.

2. Type pdf in the search bar.

3. Click the current app name, choose a new app from the drop-down list, and click OK to set it as your default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

1. Open Apps (via the Start menu or System settings).

2. Sélectionnez Applications par défaut , puis cliquez sur le lien Choisir les applications par défaut par type de fichier .

3. In the Choose default apps by file type window, scroll through the list until you find .pdf PDF File, click the Microsoft Edge button to the right, then select an app from the drop-down list to set it as your new default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

Je ne peux pas ouvrir un PDF de la TaxDome Conduisez et recevez un message d'erreur « Hmmm… Impossible d'accéder à cette page » dans Edge

If you’re getting the “ Hmmm…can’t reach this page” error message when trying to open a PDF in your TaxDome Drive, you’re most likely using an outdated Edge browser (the default PDF reader on Windows 10). The simplest solution is to install a new one (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . However, if you’re not able to install it, you can fix the problem by changing your system settings.

1. Open Internet Options by typing internet in the Start menu or search bar.

2. Go to the Security tab, select Local intranet, then click the Sites button.

4. Dans la fenêtre contextuelle, cliquez sur Avancé , entrez l’adresse du lecteur mappé (vous pouvez la copier à partir de la page d’erreur Edge), puis cliquez sur Ajouter .

5. Cliquez sur Fermer , puis sur OK pour enregistrer les modifications.

Maintenant le PDF fichiers dans votre Taxdome Drive s’ouvrira dans Edge.

Comment signaler un problème dans l'application Windows

You can help improve the TaxDome Windows application by giving us feedback about any problems you’re having:

1. Right-click anywhere on the title bar or click the three vertical dots in the upper right corner, then select Report an Issue.

2. Describe your problem, then click Send. The logs will be collected and sent automatically.

Nous les examinerons et vous enverrons une réponse.

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