Courriel : Dépannage

Trouvez ici un guide pour résoudre les problèmes qui pourraient survenir avec votre e-mail sur TaxDome . Nous vous présentons tous les problèmes que vous pourriez rencontrer et les solutions rapides dont vous aurez besoin.

Email sync issues

I can’t sync my Gmail account

Si vous obtenez des erreurs lorsque vous essayez de connecter votre compte Gmail à TaxDome Cela est dû au fait que vous n'avez pas accordé tous les droits d'accès lors de la synchronisation initiale. Ce problème peut être résolu en quatre étapes simples :

1. Open your Google account, then go to the Security page :

2. Select the Third-party apps with account access section.

3. Select TaxDome, then click the REMOVE ACCESS button.

5. Sync your mail again and give all necessary permissions .

I can’t sync my Office 365/MS Exchange account

Si vous obtenez des erreurs lorsque vous essayez de connecter votre compte Office 365/MS Exchange à TaxDome , cela est probablement dû à une erreur e-mail paramètres. Vous devrez peut-être contacter votre administrateur Exchange ou informatique pour connaître les paramètres de connexion corrects. Ils devraient être en mesure de fournir les informations de connexion appropriées.

S'il te plait regarde:

• the articles on common authentication issues that you might encounter.

• the article on common Exchange server errors.

This email account doesn’t exist

Sometimes, you may want to sync your email alias or shared mailbox if you use it as a distribution email for your team. However, since it is not your primary email address, sync attempts may result in errors like “Couldn’t find your Google account” or “That Microsoft account doesn’t exist.”

Pour résoudre ce problème, convertissez votre e-mail alias d'un primaire e-mail adresse ou configuration de la redirection de l'alias vers un primaire e-mail adresse synchronisée avec TaxDome .

In case of syncing a shared mailbox, you can also create a new primary email address and share the credentials with your team members —but don’t forget to update them when a team member offboards.

Sending email issues

Je vois « Via » et le nom d’un site Web à côté de mon nom lorsque j’envoie des e-mails

If you see something like “ name@yourdomain.com via yourdomain.onmicrosoft.com” when sending emails from TaxDome, it’s because your email provider is adding that information so recipients see where the messages are coming from. Usually, this can be fixed by publishing an SPF record with your DNS provider; you can contact your DNS provider’s IT support for help.

The email account is connected, but I cannot send emails

This usually happens if the IMAP and SMTP settings were not provided during the email sync setup. Try the following:

1. Re-sync your email account.

2. When setting up, select IMAP.

3. Enter the incoming (IMAP) and outgoing (SMTP) host settings manually. These settings depend on your email provider (e.g., Yahoo, IONOS, etc.). Check your provider’s knowledge base to find the correct IMAP and SMTP settings.

Once you add the correct hosts, you should be able to send emails.

J'obtiens le message "Échec de la transmission du message à ce e-mail " erreur

You may get a “Failed to deliver message to this email” error inside of the client’s account, this is likely because of the misspelling of the email address. Please fix the mistake by editing the contact details.

If the problem persists, the address could be on our suppression list. Please reach out to success@taxdome.com . We will remove the indicated email from this list then.

J'obtiens l'erreur « SendEmail, l'expéditeur désigné ne peut pas envoyer d'e-mails »

The “SendEmail, The designated sender can’t send emails” error occurs when you are trying to send an email on someone’s behalf, but you either don’t have the required permissions or the sender’s email address is not synced to TaxDome.

To resolve this issue, the designated sender must ensure that:

1. Their email is synced .

2. They allowed others to send email on their behalf .

Receiving email issues

Je comprends le « … e-mail tu as envoyé à [ e-mail [adresse] n'a pas atteint son destinataire » message

You may get a “…email you sent to [email address] didn’t reach its recipient” message in case your recipient’s mail server rejects and bounces your email.

Les raisons les plus courantes de votre e-mail ne pas pouvoir joindre le destinataire :

• A soft bounce: a temporary bounce, e.g. if the recipient marked your emails as spam
• A hard bounce: a permanent bounce, e.g. if the email address does not exist or the recipient’s inbox is full. In this case you can also receive the “user does not exist” message.

If this happens, check whether the email address is correct. If there are no typos, contact support .

Ma facture est marquée comme dangereuse dans le Gmail de mon client

By default, your clients receive invoice notifications by email. Sometimes, Gmail mistakenly marks these emails as “dangerous,” showing a warning box. Those emails may even be moved to the client’s spam folder. If this happens, ask your client to open the message and click on the Looks Safe button.

Once the client clicks Looks safe, the message and subsequent messages from TaxDome will no longer show the warning, and the client will then be able to view it and pay via the provided link.

My client doesn’t receive emails from TaxDome

Sometimes emails sent from TaxDome may not appear in a client’s inbox. This can happen for several reasons, such as spam filtering, invalid or full mailboxes, or the client previously marking TaxDome emails as spam.

To improve deliverability, advise your clients to whitelist TaxDome emails. This ensures that important notifications are delivered reliably rather than being blocked or routed to spam.

For step-by-step instructions, clients can follow this article: How to whitelist emails from your firm .